Network

Prof. Dr. Daniel Keller, eMBA

Prof. Dr. Pamela Luckau

Daniel Keller is the founder of Keller Partners in Bonn. He combines academic knowledge with over ten years of practical experience as a management consultant and trainer in various industries and countries. He has worked in and with DAX-listed companies, family-owned and run SMEs, NGOs, dot-com start-ups and the Catholic church. He has thus acquired a wealth of experience in many different consulting and cultural contexts: automotive, insurance, production, trade, app development as well as the health and social sectors in Germany, Italy, China, Dubai, Singapore, India and the USA.

He has worked as a Management Consultant and Leadership Trainer at the Malik Management Zentrum in St. Gallen, Switzerland under Prof. Dr. Fredmund Malik, at Capgemini Strategy Consultants as well as at a successful dot-com start-up, ip.labs GmbH.

Daniel studied at the University of Bonn and continued at the Papal University, Gregoriana, in Rome. He graduated in Catholic Theology and Philosophy summa cum laude, completing his Doctorate on The Greatest Good in Immanuel Kant. He has completed his academic education to date with an Executive Master of Business Administration (eMBA) in Accounting and Controlling from the Faculty of Business Administration at the University of Münster, Germany.

As Professor of General Management and Leadership at the Steinbeis University in Berlin he focuses on the connection of application-based research, having recourse to different academic disciplines at the Steinbeis University Berlin. Here he considers the question: What do all organisations need in order to survive in the long-term?

Pamela Luckau is the founder and Managing Director of Bonn-based company Pamela Luckau Mentalkompass GmbH and a professor for communication and coaching at the SRH The Mobile University in Riedlingen. She has been working as a communication and behavioural trainer for more than 10 years for clients from the worlds of science and academia, business and politics. Her specialist field is the focus on ‘best behaviour’ and the question as to precisely how this behaviour can succeed vis à vis oneself, fellow employees or relatives in challenging situations. She works in-house with groups and individuals in Germany and elsewhere in Europe in both German and English as well as offering open seminars at various locations in order to provide effective support to contemporaries who are open and willing to change.

Recipient of an Adenauer Foundation grant for gifted students and a doctoral grant from the Deutsche Forschungsgemeinschaft (German Research Foundation) her academic career in political science has taken her from the Free and Humboldt Universities in Berlin to the Université Libre de Bruxelles in Brussels, Belgium as well as the ETH in Zürich. Since 2017 she has been a part-time professor at the SRH The Mobile University where she combines her high level of practical expertise with educating students in the field of communication.

In addition to industry experience in international organisations and the German Parliament Dr Luckau has a broad psychological background, is certified as a communications and behavioural trainer (artop Institut Berlin) and licensed as an NLP trainer in the USA with the co-founder of neuro-linguistic programming Richard Bandler.

In 2007, as one of the youngest contestants in the history of Toastmasters International, she won the English language public-speaking competition in the category of Evaluation Speech. Her particular strength as a trainer, coach and speaker is analytically grasping and getting to the heart of complex issues coupled with her excellent linguistic gifts and artistic talent: this brings communication and behavioural issues to life and enables her coachees and clients to achieve rapid change.

Alexander Noß, LL.B.

Dario Cameretti

Alexander Noß is a lawyer and trainer with expertise in commercial criminal law in the fields of compliance and corporate governance as well as in general behavioural and ethics training. His law degree (Bucerius Law School, Hamburg and Emory University School of Law, Atlanta, GA, USA) was supported by, among others, the Konrad-Adenauer Foundation.

He has completed various continuous and professional training programmes in the psychology of communication, systemics and applied communication  (including at the Schulz-von-Thun Institute, Kauke up, ZHI), which complete his range of tools and skills at the interface between the law and behavioural science .

A passionate commercial criminal lawyer he has worked in law firms as well as in companies ranging from start-ups to DAX-listed corporations; as a trainer he is fascinated by opportunities to enhance self-effectiveness; both worlds share a special way of handling communication and language.

In his Doctorate he looks at the question of how greater employee satisfaction can be combined with compliance to prevent corporate crime.

Dario Cameretti has been offering strategic consulting to top management for 12 years. The issues with which he concerns himself encompass the full range of complex challenges that face management – both strategic and organisational aspects and issues surrounding operative and culture-specific procedures.

His expertise in systemically integrated corporate transformation enables his clients to implement effective, long-term working solutions together. Thus Dario Cameretti sees himself as a generalist who, if necessary, can deep dive into details with the client.

His knowledge of methods is based on his studies of chemical engineering at the Technical University of Dortmund as well as his 5-year stint at an international manufacturer of construction materials.

Moreover, his 10 years spent working with Prof. Dr Fredmund Malik at the Malik Management Centre in St. Gallen, latterly as an Associate Partner, took him to countless leading international companies and successful family-owned and run SMEs in industries ranging from agriculture, automotive, construction, chemicals, financial services, health, consumer goods, logistics, aerospace and machine and systems and plant construction.

Alongside his work as a management consultant he is constantly sought after as an instructor and tutor on international MBA programmes. He is a sparring partner for C-level managers and supports start-ups in developing their business models.

Dario Cameretti is the founder of cameretti management consulting in Wiesbaden and a network partner of Keller Partners.

Daniel Keller is the founder of Keller Partners in Bonn. He combines academic knowledge with over ten years of practical experience as a management consultant and trainer in various industries and countries. He has worked in and with DAX-listed companies, family-owned and run SMEs, NGOs, dot-com start-ups and the Catholic church. He has thus acquired a wealth of experience in many different consulting and cultural contexts: automotive, insurance, production, trade, app development as well as the health and social sectors in Germany, Italy, China, Dubai, Singapore, India and the USA.

He has worked as a Management Consultant and Leadership Trainer at the Malik Management Zentrum in St. Gallen, Switzerland under Prof. Dr. Fredmund Malik, at Capgemini Strategy Consultants as well as at a successful dot-com start-up, ip.labs GmbH.

Daniel studied at the University of Bonn and continued at the Papal University, Gregoriana, in Rome. He graduated in Catholic Theology and Philosophy summa cum laude, completing his Doctorate on The Greatest Good in Immanuel Kant. He has completed his academic education to date with an Executive Master of Business Administration (eMBA) in Accounting and Controlling from the Faculty of Business Administration at the University of Münster, Germany.

As Professor of General Management and Leadership at the Steinbeis University in Berlin he focuses on the connection of application-based research, having recourse to different academic disciplines at the Steinbeis University Berlin. Here he considers the question: What do all organisations need in order to survive in the long-term?

Pamela Luckau is the founder and Managing Director of Bonn-based company Pamela Luckau Mentalkompass GmbH and a professor for communication and coaching at the SRH The Mobile University in Riedlingen. She has been working as a communication and behavioural trainer for more than 10 years for clients from the worlds of science and academia, business and politics. Her specialist field is the focus on ‘best behaviour’ and the question as to precisely how this behaviour can succeed vis à vis oneself, fellow employees or relatives in challenging situations. She works in-house with groups and individuals in Germany and elsewhere in Europe in both German and English as well as offering open seminars at various locations in order to provide effective support to contemporaries who are open and willing to change.

Recipient of an Adenauer Foundation grant for gifted students and a doctoral grant from the Deutsche Forschungsgemeinschaft (German Research Foundation) her academic career in political science has taken her from the Free and Humboldt Universities in Berlin to the Université Libre de Bruxelles in Brussels, Belgium as well as the ETH in Zürich. Since 2017 she has been a part-time professor at the SRH The Mobile University where she combines her high level of practical expertise with educating students in the field of communication.

In addition to industry experience in international organisations and the German Parliament Dr Luckau has a broad psychological background, is certified as a communications and behavioural trainer (artop Institut Berlin) and licensed as an NLP trainer in the USA with the co-founder of neuro-linguistic programming Richard Bandler.

In 2007, as one of the youngest contestants in the history of Toastmasters International, she won the English language public-speaking competition in the category of Evaluation Speech. Her particular strength as a trainer, coach and speaker is analytically grasping and getting to the heart of complex issues coupled with her excellent linguistic gifts and artistic talent: this brings communication and behavioural issues to life and enables her coachees and clients to achieve rapid change.

Alexander Noß is a lawyer and trainer with expertise in commercial criminal law in the fields of compliance and corporate governance as well as in general behavioural and ethics training. His law degree (Bucerius Law School, Hamburg and Emory University School of Law, Atlanta, GA, USA) was supported by, among others, the Konrad-Adenauer Foundation.

He has completed various continuous and professional training programmes in the psychology of communication, systemics and applied communication  (including at the Schulz-von-Thun Institute, Kauke up, ZHI), which complete his range of tools and skills at the interface between the law and behavioural science .

A passionate commercial criminal lawyer he has worked in law firms as well as in companies ranging from start-ups to DAX-listed corporations; as a trainer he is fascinated by opportunities to enhance self-effectiveness; both worlds share a special way of handling communication and language.

In his Doctorate he looks at the question of how greater employee satisfaction can be combined with compliance to prevent corporate crime.

Dario Cameretti has been offering strategic consulting to top management for 12 years. The issues with which he concerns himself encompass the full range of complex challenges that face management – both strategic and organisational aspects and issues surrounding operative and culture-specific procedures.

His expertise in systemically integrated corporate transformation enables his clients to implement effective, long-term working solutions together. Thus Dario Cameretti sees himself as a generalist who, if necessary, can deep dive into details with the client.

His knowledge of methods is based on his studies of chemical engineering at the Technical University of Dortmund as well as his 5-year stint at an international manufacturer of construction materials.

Moreover, his 10 years spent working with Prof. Dr Fredmund Malik at the Malik Management Centre in St. Gallen, latterly as an Associate Partner, took him to countless leading international companies and successful family-owned and run SMEs in industries ranging from agriculture, automotive, construction, chemicals, financial services, health, consumer goods, logistics, aerospace and machine and systems and plant construction.

Alongside his work as a management consultant he is constantly sought after as an instructor and tutor on international MBA programmes. He is a sparring partner for C-level managers and supports start-ups in developing their business models.

Dario Cameretti is the founder of cameretti management consulting in Wiesbaden and a network partner of Keller Partners.

Daniel Dunkhase

Dr. Johannes Flecker

Daniel Dunkhase is a network partner of Keller Partners in Bonn. His services include designing and implementing international programmes for leadership performance, coaching top management teams, acting as a sparring partner for senior executives and managing directors as well as providing support during effective implementation of corporate strategy. In more than 15 years he has advised around 5000 executives (at all levels), predominantly in senior and top management. He has gained vast international experience by leading and implementing global training and consulting projects with project work in Europe, Asia, USA and Australia.

Significant projects include, for example, providing strategic support and coaching on leadership and change management for 250 top executives of a global manufacturing company , running training and coaching programs for the senior executives of a global trade organization, accompanying and supporting the restructuring and coaching of a top management team in the Asia/Pacific region, helping them to become a high performance team.

Alongside his practical experience in different industries, Daniel has systematically developed his knowledge and expertise by working for leading international consultancies (including Malik Management and Kienbaum Consultants International) and by means of continuous further training and professional development.

Dr. Johannes Flecker is a networkpartner of Keller Partners and founder at Sound Leadership, a creative management consultancy in New York City. As a management consultant and advisor with nine years of experience and as a University lecturer in management, he possesses deep practical and academic understanding of systemic management development. He leads projects in agile leadership transformation, digital change, strategy development and management education. His track record includes science and education, automotive, banking, logistics, chemical, health care, construction and IT industry. As a US based entrepreneur and startup founder, he designs and delivers entrepreneurship curricula for the Ivy League summer institute on Harvard and Yale campus.

Johannes is an advisory board member at a strategy advisory in Delhi, a policy think tank in London, and he is faculty member at the Applied Innovation Institute in Silicon Valley. He is a doctor in social and economic sciences from the University of Graz, Austria, and a summa cum laude graduate from world-renowned Berklee College of Music.

As the founder of Sound Leadership, he combines leadership development and creativity and leads projects for Fortune 100 companies and thought leaders across the US, Europe and Asia. He delivered programs on innovation and creativity at the Swiss Innovation Forum and Swiss Economic Forum.

Johannes Flecker is the author of a published book and articles about brand personality, strategy and goals and storytelling. He received awards by the Austrian Academy of Sciences, the Austrian Ministry of Sciences. Johannes has worked in Switzerland, India, Spain and France for 12 years. He lives in New York City.

Bernhard Graßl

Prof. Dr. Katrin Keller

Bernhard Graßl is a network partner of Keller Partner. He works as a management trainer for international companies and SMEs and deals with the conception and development of learning and development, also with e-learning and blended learning. The range of services he offers spans conceiving training that incorporates the individual needs of the participants as well as the current situation and strategic goals of the company as well as delivering training as a trainer.

Bernhard Graßl has over 25 years of experience in vocational training. He began his professional career implementing complex multi-media products for large international IT groups and public sector clients and devised corporate simulations and web-based training for the German banking industry.

In addition, he has worked for Malik Management Centre in St. Gallen, where he spent ten years as a trainer and consultant for the company’s blended learning products, as well as for customers from retail, IT, personnel consulting as well as in the fields of academia and research. He has run and managed training and consultancy projects in Europe, Asia and the USA and works in both German and English.

Bernhard Graßl studied contemporary German literary history, German mediaeval language and literature and Catholic theology at the Ludwig-Maximilian University in Munich, where he worked for two years at the Institute of German Philology as a research assistant. Finally, he has also completed vocational and professional training in system-based management theory.

Prof. Dr. Katrin Keller has been a consultant, coach and trainer since 2008, mainly in Germany for profit and non-profit companies. Her central idea is “thinking humanly – acting entrepreneurially” and this is a common thread through her activities. After her dissertation at one of the major German communications companies, she was on the road in the field of “Talent and Change Management” at an international strategy consultancy. Following this, she was accountable for building an educational institute in cooperation with ministries, universities and the business sector in Stuttgart. Currently, she is accountable for the business development and the competence development of doctors in a health group

She began her academic career at the University of Koblenz-Landau with the study of educational sciences and was supplemented by an exchange program in Oxford. During her time at the consultancy, she substantiated her intellectual qualification with the distance learning of business management. In addition, she completed various certified training courses – e.g. the DISG-training or systemic conversation.

Daniel Dunkhase is a network partner of Keller Partners in Bonn. His services include designing and implementing international programmes for leadership performance, coaching top management teams, acting as a sparring partner for senior executives and managing directors as well as providing support during effective implementation of corporate strategy. In more than 15 years he has advised around 5000 executives (at all levels), predominantly in senior and top management. He has gained vast international experience by leading and implementing global training and consulting projects with project work in Europe, Asia, USA and Australia.

Significant projects include, for example, providing strategic support and coaching on leadership and change management for 250 top executives of a global manufacturing company , running training and coaching programs for the senior executives of a global trade organization, accompanying and supporting the restructuring and coaching of a top management team in the Asia/Pacific region, helping them to become a high performance team.

Alongside his practical experience in different industries, Daniel has systematically developed his knowledge and expertise by working for leading international consultancies (including Malik Management and Kienbaum Consultants International) and by means of continuous further training and professional development.

Dr. Johannes Flecker is a networkpartner of Keller Partners and founder at Sound Leadership, a creative management consultancy in New York City. As a management consultant and advisor with nine years of experience and as a University lecturer in management, he possesses deep practical and academic understanding of systemic management development. He leads projects in agile leadership transformation, digital change, strategy development and management education. His track record includes science and education, automotive, banking, logistics, chemical, health care, construction and IT industry. As a US based entrepreneur and startup founder, he designs and delivers entrepreneurship curricula for the Ivy League summer institute on Harvard and Yale campus.

Johannes is an advisory board member at a strategy advisory in Delhi, a policy think tank in London, and he is faculty member at the Applied Innovation Institute in Silicon Valley. He is a doctor in social and economic sciences from the University of Graz, Austria, and a summa cum laude graduate from world-renowned Berklee College of Music.

As the founder of Sound Leadership, he combines leadership development and creativity and leads projects for Fortune 100 companies and thought leaders across the US, Europe and Asia. He delivered programs on innovation and creativity at the Swiss Innovation Forum and Swiss Economic Forum.

Johannes Flecker is the author of a published book and articles about brand personality, strategy and goals and storytelling. He received awards by the Austrian Academy of Sciences, the Austrian Ministry of Sciences. Johannes has worked in Switzerland, India, Spain and France for 12 years. He lives in New York City.

Bernhard Graßl is a network partner of Keller Partner. He works as a management trainer for international companies and SMEs and deals with the conception and development of learning and development, also with e-learning and blended learning. The range of services he offers spans conceiving training that incorporates the individual needs of the participants as well as the current situation and strategic goals of the company as well as delivering training as a trainer.

Bernhard Graßl has over 25 years of experience in vocational training. He began his professional career implementing complex multi-media products for large international IT groups and public sector clients and devised corporate simulations and web-based training for the German banking industry.

In addition, he has worked for Malik Management Centre in St. Gallen, where he spent ten years as a trainer and consultant for the company’s blended learning products, as well as for customers from retail, IT, personnel consulting as well as in the fields of academia and research. He has run and managed training and consultancy projects in Europe, Asia and the USA and works in both German and English.

Bernhard Graßl studied contemporary German literary history, German mediaeval language and literature and Catholic theology at the Ludwig-Maximilian University in Munich, where he worked for two years at the Institute of German Philology as a research assistant. Finally, he has also completed vocational and professional training in system-based management theory.

Prof. Dr. Katrin Keller has been a consultant, coach and trainer since 2008, mainly in Germany for profit and non-profit companies. Her central idea is “thinking humanly – acting entrepreneurially” and this is a common thread through her activities. After her dissertation at one of the major German communications companies, she was on the road in the field of “Talent and Change Management” at an international strategy consultancy. Following this, she was accountable for building an educational institute in cooperation with ministries, universities and the business sector in Stuttgart. Currently, she is accountable for the business development and the competence development of doctors in a health group

She began her academic career at the University of Koblenz-Landau with the study of educational sciences and was supplemented by an exchange program in Oxford. During her time at the consultancy, she substantiated her intellectual qualification with the distance learning of business management. In addition, she completed various certified training courses – e.g. the DISG-training or systemic conversation.

Mirela Kellner

Markus Orengo

Markus Orengo

As a management trainer and business coach, Mirela Kellner supports companies in developing the full potential of their middle managers.

She has over 20 years of experience in vocational training. She began her career running IT user training courses, later became a Head of Department in an IT Services company where she was responsible for blended learning projects for up to 22,000 users. In addition she has worked as a content project lead in an e-learning company as well as working for various training and consulting companies (incl. Malik Management Centre in St. Gallen).

Her wide-ranging industry experience spans small- and medium-sized trading companies , IT and technology providers as well as DAX-listed groups. From the outset she worked in international teams and has run countless projects abroad, including in the USA, Brazil and eastern Europe. In addition to German she also works in English and Croatian.

The range of services she provides includes the conception and implementation of individual training, coaching and moderating programmes, which are developed in close cooperation with customers. She is equally at home working with individuals, teams or large groups. Her typical working environment is companies undergoing a change process and/or teams that are suffering from upheaval or conflict.

Mirela Kellner majored in American Studies and Political Science in Munich and spent a year studying in the USA as a recipient of a grant funded by the German Academic Exchange Service (DAAD).

Moreover, she has completed various additional qualifications, enabling her to work as a systemic business coach, a team coach as an NLP business practitioner. Finally, Mirela uses her qualifications and training as an art therapist to supplement and complement her classic coaching and training techniques with creative approaches and methods.

Markus Orengo is the founder of social systems engineering GmbH in Zurich and a network partner of Keller Partner in Bonn.

His expertise is in connecting strategy, organization and management. In classic approaches, these complex management domains are mostly dealt with in an isolated fashion. In contrast, Markus supports managers with decision power in understanding and developing them holistically and deliberately. At the center of his approach is a throughout orientation towards the customer, or towards the beneficiary, respectively.

In his function as a management consultant, trainer and university lecturer, Markus assures that these terms do not remain empty clichés. Instead, he supports managers in understanding their customers and their competitive situation in a structured manner and, on this basis, in developing customer oriented organizations, customer oriented innovation and management systems as well as customer oriented cost structures. His toolbox connects normative topics, such as vision and mission, with the operative management of individuals. The objective lies in achieving that each individual knows, which contribution she is supposed to deliver in her organization – and that she indeed wants, is allowed to and is able to deliver this contribution.

The approach of Markus is based on the systems oriented St. Gallen approach as well as on related approaches. He has refined it over many years in close interaction with his training and consulting experience. Markus has published the core elements of his approach in several publications, among others in the book ›Kundenorientierung‹ (Engl. Customer Orientation) (Verlag Tredition, 2017).

Before Markus started in dealing with the engineering of social systems, he used to focus on technical systems. After his studies of electrical engineering at the Swiss Federal Institute of Technology in Zurich he spent 12 years in complex, international IT and Telecom environments. At first he focused on purely technical tasks. Later, commercial and management tasks grew in importance. During the years 2005–07 he did an MBA in international Management in France. Markus speaks fluently Swiss German, German, English and French as well as a decent Italian.

Mathias Pflüger

Mathias Pflüger

Dr. Gregor Rinn

Dr. Gregor Rinn

Mathias Pflüger is a network partner of Keller Partner in Bonn. He works as a management trainer and consultant for international and medium-sized companies. He does this in various industries and contexts: Automotive, insurance, personnel services, telecommunications, publishing, fashion, energy, healthcare, administration and banking. His range of services includes the conception and implementation of leadership development programs, the support of change processes as well as the development of cultural patterns and cultural objectives of companies.

He has 19 years of experience as a trainer and consultant in which he managed and implemented numerous projects with several thousand executives at the Malik Management Zentrum in St. Gallen and as a freelancer.

He began his studies of organizational and business psychology at the University of Saarbrücken and finished it at the Ludwig-Maximilians-University in Munich where he also worked for three years as a research assistant at the chair of Prof. Rosenstiel. He completed in-service training in system-oriented management theory.

As a network partner at Keller Partners Gregor Rinn focuses on facilitating clarity. This includes supporting individuals reconciling themselves with their roles and guiding teams through conflict or towards commonly shared goals. Clarity can only emerge when a person experiences something as meaningful. Understanding what the individual experiences and making these unique experiences being understood is the focus of his work.

Moreover he is familiar with the client‘s business context based on his ten years of experience as a strategic management consultant amongst others with The Boston Consulting Group, Oliver Wyman und Deekeling Arndt Advisors.

His work experience stretches not only across several lines of industry but encompasses also very diverse clientele. Whether it is for a group of bus drivers in Berlin of for high-ranking employees of the Royal Palace in Rhyiad, he has a keen focus on the individual person.

Having studied History and Psychology he has deep knowledge and expertise of change processes. He obtained his doctorate on the subject of the national self-perception of the German people in the picture of the automobile.

As a management trainer and business coach, Mirela Kellner supports companies in developing the full potential of their middle managers.

She has over 20 years of experience in vocational training. She began her career running IT user training courses, later became a Head of Department in an IT Services company where she was responsible for blended learning projects for up to 22,000 users. In addition she has worked as a content project lead in an e-learning company as well as working for various training and consulting companies (incl. Malik Management Centre in St. Gallen).

Her wide-ranging industry experience spans small- and medium-sized trading companies , IT and technology providers as well as DAX-listed groups. From the outset she worked in international teams and has run countless projects abroad, including in the USA, Brazil and eastern Europe. In addition to German she also works in English and Croatian.

The range of services she provides includes the conception and implementation of individual training, coaching and moderating programmes, which are developed in close cooperation with customers. She is equally at home working with individuals, teams or large groups. Her typical working environment is companies undergoing a change process and/or teams that are suffering from upheaval or conflict.

Mirela Kellner majored in American Studies and Political Science in Munich and spent a year studying in the USA as a recipient of a grant funded by the German Academic Exchange Service (DAAD).

Moreover, she has completed various additional qualifications, enabling her to work as a systemic business coach, a team coach as an NLP business practitioner. Finally, Mirela uses her qualifications and training as an art therapist to supplement and complement her classic coaching and training techniques with creative approaches and methods.

Markus Orengo is the founder of social systems engineering GmbH in Zurich and a network partner of Keller Partner in Bonn.

His expertise is in connecting strategy, organization and management. In classic approaches, these complex management domains are mostly dealt with in an isolated fashion. In contrast, Markus supports managers with decision power in understanding and developing them holistically and deliberately. At the center of his approach is a throughout orientation towards the customer, or towards the beneficiary, respectively.

In his function as a management consultant, trainer and university lecturer, Markus assures that these terms do not remain empty clichés. Instead, he supports managers in understanding their customers and their competitive situation in a structured manner and, on this basis, in developing customer oriented organizations, customer oriented innovation and management systems as well as customer oriented cost structures. His toolbox connects normative topics, such as vision and mission, with the operative management of individuals. The objective lies in achieving that each individual knows, which contribution she is supposed to deliver in her organization – and that she indeed wants, is allowed to and is able to deliver this contribution.

The approach of Markus is based on the systems oriented St. Gallen approach as well as on related approaches. He has refined it over many years in close interaction with his training and consulting experience. Markus has published the core elements of his approach in several publications, among others in the book ›Kundenorientierung‹ (Engl. Customer Orientation) (Verlag Tredition, 2017).

Before Markus started in dealing with the engineering of social systems, he used to focus on technical systems. After his studies of electrical engineering at the Swiss Federal Institute of Technology in Zurich he spent 12 years in complex, international IT and Telecom environments. At first he focused on purely technical tasks. Later, commercial and management tasks grew in importance. During the years 2005–07 he did an MBA in international Management in France. Markus speaks fluently Swiss German, German, English and French as well as a decent Italian.

Mathias Pflüger is a network partner of Keller Partner in Bonn. He works as a management trainer and consultant for international and medium-sized companies. He does this in various industries and contexts: Automotive, insurance, personnel services, telecommunications, publishing, fashion, energy, healthcare, administration and banking. His range of services includes the conception and implementation of leadership development programs, the support of change processes as well as the development of cultural patterns and cultural objectives of companies.

He has 19 years of experience as a trainer and consultant in which he managed and implemented numerous projects with several thousand executives at the Malik Management Zentrum in St. Gallen and as a freelancer.

He began his studies of organizational and business psychology at the University of Saarbrücken and finished it at the Ludwig-Maximilians-University in Munich where he also worked for three years as a research assistant at the chair of Prof. Rosenstiel. He completed in-service training in system-oriented management theory.

As a network partner at Keller Partners Gregor Rinn focuses on facilitating clarity. This includes supporting individuals reconciling themselves with their roles and guiding teams through conflict or towards commonly shared goals. Clarity can only emerge when a person experiences something as meaningful. Understanding what the individual experiences and making these unique experiences being understood is the focus of his work.

Moreover he is familiar with the client‘s business context based on his ten years of experience as a strategic management consultant amongst others with The Boston Consulting Group, Oliver Wyman und Deekeling Arndt Advisors.

His work experience stretches not only across several lines of industry but encompasses also very diverse clientele. Whether it is for a group of bus drivers in Berlin of for high-ranking employees of the Royal Palace in Rhyiad, he has a keen focus on the individual person.

Having studied History and Psychology he has deep knowledge and expertise of change processes. He obtained his doctorate on the subject of the national self-perception of the German people in the picture of the automobile.

Prof. Dr. Christian Kalhöfer

Dr. Helge Baas

Prof. Dr. Christian Kalhöfer, network partner of Keller Partner, has been active for more than 20
years in the training and further education of executives, with focusing on the banking sector. In the classical topics of overall bank management, he works effectively with a blended learning / gamification approach using a simulation program, which enables the participants to achieve a deep understanding of the topic within a relatively short time and thus an intensive understanding of the overall context.

He began his academic career by studying industrial engineering (mechanical engineering) at the Technical University in Kaiserslautern. He completed his doctoral thesis on the use of the matched market rate concept in life insurance companies while working as a research associate at the Chair of Financial Services and Financial Management (Prof. Dr. Reinhold Hölscher).

He then worked as a professor at the German University in Cairo, where he was Head of Department for the Corporate Finance and Accounting departments. His next step led him to the American University of Paris, before he finally moved to the ADG Business School at the Steinbeis University Berlin. Here he holds the professorship for General Business Administration with a focus on Banking and Finance and, as academic director, is responsible for the master’s programs.

In his research, he deals not only with the original banking and financial topics but also with issues of business ethics. He is a member of the Society of Business Ethics.

Dr. Helge Baas is network partner at Keller Partner from Berlin. Working as self-employed management consultant – for communicative corporate governance – since 2009, he focusses on conflict moderation. Primarily for hospitals, however in leadership development and transformational processes respectively of diverse industrial sectors as well.

During his studies, Helge Baas began coaching groups as clients. Later on he worked in the fields of organization and sustainability for renowned corporations, interest groups and government departments, in Germany and internationally. At last, he worked as a management consultant for strategic communicative governance with a well-known consultant firm.

Helge E. Baas studied philosophy, history and economics as well as medicine in Berlin, Hamburg and Jerusalem. And he wrote his psychological doctoral thesis on the essence of human life and action at the Humboldt University of Berlin. He was educated, trained and qualified with a gestalt-pedagogic and hypno-systemic emphasis as organizational consultant, coach & mediator.

Helge held a lectureship for ethics and values in corporate governance. Beyond that he has long-standing mindfulness/ self-awareness available: in particular with (grand-)masters of Advaita Vedanta or Zen Buddhism respectively and Taoist Kung-Fu.

Patricia Wand

Kevin Graumann

Patricia Wand is a network partner of Keller & Partners. As a consultant and coach she accompanies and supports individuals, teams, projects and organisational units through change projects. Her areas of expertise include change management, culture, communication, leadership and strategy.

Thanks to her broadly-based professional background she is extremely familiar with the environments in which her clients operate and is able to put her wide experience to good use. In addition to experience as a strategy consultant at the Boston Consulting Group and as a  change management consultant in the energy sector she has many years of international leadership expertise in the fields of marketing and business development not to mention her own experience of founding a start-up.

Patricia Wand is qualified as an integrative systemic coach, organisational consultant and trainer. Furthermore she works as an agile coach and is also a certified SCRUM master.

Patricia studied business administration at the Otto Beisheim School of Management (Wissenschaftliche Hochschule für Unternehmensführung— WHU) in  Koblenz and thus provides the network with in-depth knowledge of all aspects of corporate management and leadership.

Kevin Graumann works as an Operations Officer at Keller & Partners in Bonn. Together with the Managing Director he steers and manages the operational business and supports the implementation of the company’s strategy.

Kevin began his career in the hotel and hospitality and events management industry. He graduated with distinction in Events Management. After starting his BSC in economics, majoring in Finance & Accounting, at the Johann Wolfgang Goethe University in Frankfurt am Main Kevin changed to the insurance industry, where his most recent job was in the project office of the Group Business Development Department of one of Germany’s largest insurance companies.

Prof. Dr. Christian Kalhöfer, network partner of Keller Partner, has been active for more than 20
years in the training and further education of executives, with focusing on the banking sector. In the classical topics of overall bank management, he works effectively with a blended learning / gamification approach using a simulation program, which enables the participants to achieve a deep understanding of the topic within a relatively short time and thus an intensive understanding of the overall context.

He began his academic career by studying industrial engineering (mechanical engineering) at the Technical University in Kaiserslautern. He completed his doctoral thesis on the use of the matched market rate concept in life insurance companies while working as a research associate at the Chair of Financial Services and Financial Management (Prof. Dr. Reinhold Hölscher).

He then worked as a professor at the German University in Cairo, where he was Head of Department for the Corporate Finance and Accounting departments. His next step led him to the American University of Paris, before he finally moved to the ADG Business School at the Steinbeis University Berlin. Here he holds the professorship for General Business Administration with a focus on Banking and Finance and, as academic director, is responsible for the master’s programs.

In his research, he deals not only with the original banking and financial topics but also with issues of business ethics. He is a member of the Society of Business Ethics.

Dr. Helge Baas is network partner at Keller Partner from Berlin. Working as self-employed management consultant – for communicative corporate governance – since 2009, he focusses on conflict moderation. Primarily for hospitals, however in leadership development and transformational processes respectively of diverse industrial sectors as well.

During his studies, Helge Baas began coaching groups as clients. Later on he worked in the fields of organization and sustainability for renowned corporations, interest groups and government departments, in Germany and internationally. At last, he worked as a management consultant for strategic communicative governance with a well-known consultant firm.

Helge E. Baas studied philosophy, history and economics as well as medicine in Berlin, Hamburg and Jerusalem. And he wrote his psychological doctoral thesis on the essence of human life and action at the Humboldt University of Berlin. He was educated, trained and qualified with a gestalt-pedagogic and hypno-systemic emphasis as organizational consultant, coach & mediator.

Helge held a lectureship for ethics and values in corporate governance. Beyond that he has long-standing mindfulness/ self-awareness available: in particular with (grand-)masters of Advaita Vedanta or Zen Buddhism respectively and Taoist Kung-Fu.

Patricia Wand is a network partner of Keller & Partners. As a consultant and coach she accompanies and supports individuals, teams, projects and organisational units through change projects. Her areas of expertise include change management, culture, communication, leadership and strategy.

Thanks to her broadly-based professional background she is extremely familiar with the environments in which her clients operate and is able to put her wide experience to good use. In addition to experience as a strategy consultant at the Boston Consulting Group and as a  change management consultant in the energy sector she has many years of international leadership expertise in the fields of marketing and business development not to mention her own experience of founding a start-up.

Patricia Wand is qualified as an integrative systemic coach, organisational consultant and trainer. Furthermore she works as an agile coach and is also a certified SCRUM master.

Patricia studied business administration at the Otto Beisheim School of Management (Wissenschaftliche Hochschule für Unternehmensführung— WHU) in  Koblenz and thus provides the network with in-depth knowledge of all aspects of corporate management and leadership.

Kevin Graumann works as an Operations Officer at Keller & Partners in Bonn. Together with the Managing Director he steers and manages the operational business and supports the implementation of the company’s strategy.

Kevin began his career in the hotel and hospitality and events management industry. He graduated with distinction in Events Management. After starting his BSC in economics, majoring in Finance & Accounting, at the Johann Wolfgang Goethe University in Frankfurt am Main Kevin changed to the insurance industry, where his most recent job was in the project office of the Group Business Development Department of one of Germany’s largest insurance companies.

Katharina Wildfeuer

Alice Perrier

Katharina Wildfeuer works as an Executive Assistant at Keller & Partners in Bonn. Her duties include establishing Keller & Partners’ e-learning and mobile learning systems as well as knowledge management, content marketing and social media marketing.

After completing her first degree in Economics from the Rheinische Friedrich-Wilhelms University in Bonn she joined an up-and-coming start-up company in the advertising industry to work as a content manager.

While studying for her international Masters in Economics at the same university, graduating in October 2018, she began working for a renowned major media company, monitoring its various social media channels. Last but not least, Katharina also has market research experience which she gained working in a market research institute.

Alice Perrier is a Management Assistant at Keller & Partners in Bonn where she is responsible for the administrative coordination of the workshops of the network partners, working closely with our clients. In addition, she is responsible for credit control.

Alice taught German and French at a vocational school for six years and worked in the export industry for nine years. As such her professional experience encompasses education as well as the automobile industry, healthcare, real estate valuation, logistics, construction and finally the food industry (dry goods and fresh food).

Alice Perrier is an experienced export specialist. Much of her career to date has been spent working in major international companies where she worked as a customer service specialist and as a sales manager. In her work she had trading relations with around 60% of the countries on the planet. Alice speaks French, German, English and Spanish as well as having a basic command of Italian and Russian.

She has a degree in German and German Studies from the University of Strasbourg and qualified to become a teacher in France by passing the so-called concours. Later, she completed a higher qualification as an  executive assistant and then began to study Business, Management and  International Trade at the French CNAM — the National Centre for the Arts and Professions.

Delia Niehues

Delia Niehues

Nicholas Neis-Forster

Delia Niehues is responsible for the linguistic design of communication material of Keller Partner and, when needed, as a student assistant within the framework of Prof. Dr. Keller’s lectureship at the Steinbeis University Berlin. Her previous experience includes working in industry, in the retail sector and in international foundations.

After graduating her bachelors in German-French Studies and Economics at the university of Bonn, she currently studies Economic Policy Consulting in a Master at the university of Bochum.

Nicholas Neis-Forster supports Keller Partner in the areas of social media marketing and the creation of newsletters and other contents. Previously, he could gain experience in consulting, personnel development and psychological test construction in a consultancy, as well as in the area of administration and intercultural communication in the ministry of finances and European affairs of the Saarland, and in the field of customized communication and leadership trainings in a company residing in Bonn.

He graduated 2016 with a Bachelor of Arts in German-French Studies and in 2018 with a Bachelor of Science in Psychology at the University of Bonn. Currently, he is studying psychology in a Master of Science at the University of Bonn,specialising in industrial and organisational psychology, educational psychology and differential psychology.

Katharina Wildfeuer works as an Executive Assistant at Keller & Partners in Bonn. Her duties include establishing Keller & Partners’ e-learning and mobile learning systems as well as knowledge management, content marketing and social media marketing.

After completing her first degree in Economics from the Rheinische Friedrich-Wilhelms University in Bonn she joined an up-and-coming start-up company in the advertising industry to work as a content manager.

While studying for her international Masters in Economics at the same university, graduating in October 2018, she began working for a renowned major media company, monitoring its various social media channels. Last but not least, Katharina also has market research experience which she gained working in a market research institute.

Alice Perrier is a Management Assistant at Keller & Partners in Bonn where she is responsible for the administrative coordination of the workshops of the network partners, working closely with our clients. In addition, she is responsible for credit control.

Alice taught German and French at a vocational school for six years and worked in the export industry for nine years. As such her professional experience encompasses education as well as the automobile industry, healthcare, real estate valuation, logistics, construction and finally the food industry (dry goods and fresh food).

Alice Perrier is an experienced export specialist. Much of her career to date has been spent working in major international companies where she worked as a customer service specialist and as a sales manager. In her work she had trading relations with around 60% of the countries on the planet. Alice speaks French, German, English and Spanish as well as having a basic command of Italian and Russian.

She has a degree in German and German Studies from the University of Strasbourg and qualified to become a teacher in France by passing the so-called concours. Later, she completed a higher qualification as an  executive assistant and then began to study Business, Management and  International Trade at the French CNAM — the National Centre for the Arts and Professions.

Delia Niehues is responsible for the linguistic design of communication material of Keller Partner and, when needed, as a student assistant within the framework of Prof. Dr. Keller’s lectureship at the Steinbeis University Berlin. Her previous experience includes working in industry, in the retail sector and in international foundations.

After graduating her bachelors in German-French Studies and Economics at the university of Bonn, she currently studies Economic Policy Consulting in a Master at the university of Bochum.

Nicholas Neis-Forster supports Keller Partner in the areas of social media marketing and the creation of newsletters and other contents. Previously, he could gain experience in consulting, personnel development and psychological test construction in a consultancy, as well as in the area of administration and intercultural communication in the ministry of finances and European affairs of the Saarland, and in the field of customized communication and leadership trainings in a company residing in Bonn.

He graduated 2016 with a Bachelor of Arts in German-French Studies and in 2018 with a Bachelor of Science in Psychology at the University of Bonn. Currently, he is studying psychology in a Master of Science at the University of Bonn,specialising in industrial and organisational psychology, educational psychology and differential psychology.

Jan-Hendrik Wiskemann

For Keller & Partners, Jan-Hendrik Wiskemann works in the field of knowledge management as well as preparing publications and providing support when it comes to new, applied  management literature. Before joining Keller & Partners  Jan-Hendrik worked in human resources consulting for a Bonn company where he was tasked with designing, implementing and assessing / evaluating personnel development and internal recruitment / selection activities.

These included analysing potential and managing workshops on consultant competence. He also worked in a support capacity in a psychological psychotherapy practice where he supported individual development and problem-solving processes.

Jan-Hendrik graduated from the Univerity of Bonn in 2018 with a BSc in Psychology, focusing on organisational psychology. He is currently studying for his MSc in Psychology at the University of Trier, following which he plans to complete training that will enable him to work in an inter-disciplinary capacity in the fields of work and health.

For Keller & Partners, Jan-Hendrik Wiskemann works in the field of knowledge management as well as preparing publications and providing support when it comes to new, applied  management literature. Before joining Keller & Partners  Jan-Hendrik worked in human resources consulting for a Bonn company where he was tasked with designing, implementing and assessing / evaluating personnel development and internal recruitment / selection activities.

These included analysing potential and managing workshops on consultant competence. He also worked in a support capacity in a psychological psychotherapy practice where he supported individual development and problem-solving processes.

Jan-Hendrik graduated from the Univerity of Bonn in 2018 with a BSc in Psychology, focusing on organisational psychology. He is currently studying for his MSc in Psychology at the University of Trier, following which he plans to complete training that will enable him to work in an inter-disciplinary capacity in the fields of work and health.

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