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e-learning module


Understand how to shape and develop a team and grow together through challenges.

Teamwork is an important part of many businesses. It is about bringing together a group of people with different skills and perspectives, forming a team and achieving goals together. However, teamwork also brings many challenges, conflicts and communication problems. In this context, it is important to be aware of how to shape cooperation and lead a successful team.

In this e-learning module we will take you on a journey in the proverbial hot air balloon: we will fly over often mined terrain, that of people working together in teams. We will land on development processes, on your understanding of leadership, will grind out the most important communicative tools on the way and fly into a storm together when it comes to conflicts.


All employees of an organisation who work in team structures and want to optimise cooperation.

Managing Yourself

Prof. Dr. Pamela Luckau
approx. 6 hours
germany (1) 



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Have a clear picture of why effective teamwork is an important component in organisations.

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Know how to shape cooperation and lead a successful team despite challenges and potential for conflict.

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Be able to use essential tools of communication and leadership.


We will provide you with knowledge and concrete tools on these topics:

Chapter 01:

When people come together

  • How does learning work?

Chapter 02:

Malik and the Standard Model of Effectiveness

  • Why is the standard model of effectiveness relevant to you, as a leader, in relation to team leadership?

  • Reflection questions

Chapter 03:

Looking back: Communication as a toolbox

  • Active listening

  • I-messages

  • Phases of the conversation - an overview

  • Importance of questions

  • Question formats

Chapter 04:

Learning journey through the module

Chapter 05:

Organise cooperation

Chapter 06:

A team learns to walk

  • Tuckmann’s Team phases

Chapter 07:

Observe a team

  • Team roles

  • Belbin’s team development

  • Team analysis

Chapter 08:

Leading a team

  • Self-assessment Team roles

  • The Eisenhower Matrix

  • Metacommunicative leadership style

  • The meta-communicative leadership conversation

  • Mistakes and pitfalls

Chapter 09:

Zooming In - Perspectives on Leadership

  • Continuum from no employee participation to manager as facilitator

Chapter 10:

Developing a team

Chapter 11:

Troubleshooting in case of conflicts

  • Conflicts in the team

  • How conflicts develop - the fever curve according to Christoph Thomann

  • Conflicts in the workplace

  • Acting as conflict resolvers for those affected

Chapter 12:


Chapter 13:

Conclusion and next steps

Together we are more than the sum of our parts. In harmonious cooperation and with the will to develop, we can form strong, creative teams. Through communication, respect and trust, we create space for diversity and innovative approaches to solutions. Through continuous learning, adaptability and constructive feedback, we create the basis for constant improvement.

Pamela Luckau
Prof. Dr. Pamela LuckauYour trainer
Are you interested in this module or other e-learning modules? We would be happy to send you further information and a test account on request.

Phone: +49 228 38 75 80 264