e-learning module

CONVERSATION TECHNIQUES

Effective communication through the use of conversational techniques

No two conversations are the same: every social interaction has its own peculiarities. And yet they have one thing in common: the interlocutors are pursuing abstract and also concrete goals.

To achieve our goals, we constantly use linguistic tools - sometimes consciously, sometimes intuitively. What many people lack, however, is strategic use: because used correctly, language can be a powerful tool to advance your goals and strengthen relationships. In this e-learning module, we will present you with various conversational techniques in a practical context so that you know what you can achieve with them in your everyday work. This will enable you to expand your linguistic leadership repertoire by adding new, targeted tools to familiar language patterns.

TARGET GROUP

All members of an organisation who want to communicate successfully and purposefully.

AREA

Managing People

TRAINER

Prof. Dr. Pamela Luckau

LEARNING TIME

approx. 1 ½ hours

LANGUAGE

AFTER COMPLETING THIS MODULE YOU WILL...

Know how to manage difficult conversations or even conflicts in a communicative way.

Feel prepared, also for possible objections from your counterpart.

Be able to use conversational techniques to win over your listeners.

YOUR LEARNING CONTENT

We will provide you with knowledge and concrete tools on these topics:

Chapter 01:

Prepare communication

Relevance of different conversation techniques
Self-test conversation
Have a conversation
Goal-oriented interview preparation

Chapter 02:

Listen, speak and ask effectively

The most important conversation techniques
The most important questioning techniques

Chapter 03:

Maintaining the tension

Using an effective speaking technique

Chapter 04:

Argue purposefully

Argumentation techniques at a glance
The little argumentation quiz

Chapter 05:

Meaningfully countering objections

Techniques to counter objections

Chapter 06:

Techniques for a conflict conversation

Defusing and resolving conflicts

Chapter 07:

Conclusion and next steps

„Conversation techniques are valuable resources that can add incredible value to anyone - whether professionally or personally. Instead of fuelling misunderstandings, conscious use of conversational techniques can resolve conflicts. Because clear communication and active listening have to be learned.”

Prof. Dr. Pamela LuckauYour Trainer